Faq
1. Reservations and Payments
Is it convenient to book directly from the website?
Yes, absolutely, the web rate is undoubtedly the most affordable.
Availability is always updated in real time. Enter the dates of your stay and book directly from here before anyone else.
What are the cancellation policies?
For the “standard” rate, which requires a 30% deposit, the booking can be cancelled free of charge within 10 days of your check-in date.
The “non-refundable” rate does not allow for free cancellations.
What payment methods are accepted at the B&B?
When checking out at the end of your stay, you can pay by credit card, debit card or cash.
How can I pay if I book through the website?
You can pay at the time of booking, by credit card (prepaid or classic bank card) using the Nexi pay service, which is easy and secure.
Will I receive a booking confirmation?
Yes, upon booking, you will receive an email confirming your reservation.
Is it possible to check in online?
Yes, a few days before your arrival, you will receive an email that will allow you to check in independently, saving you time.
How much is the tourist tax?
The tourist tax is €1.00 per day for persons over 14 years of age. The tax is only payable for the first 5 days of your stay.
2. Arrival and Departure
What are the check-in times?
Check-in is from 3 p.m. to 8 p.m.
What can I do in case of late check-in?
After 8 p.m., access is exclusively via self check-in, with information that you will receive via email or WhatsApp.
You will be asked not to delay your arrival beyond 10:30 p.m., otherwise you will be charged an extra service fee of €50.00.
Is late check-out possible?
You may remain inside or outside the property for approximately one hour after check-out time (10:30 a.m.) after vacating your room and the kitchen areas.
Can I arrive outside of check-in hours?
As we do not have a 24-hour reception, we recommend that you respect the arrival times for the best service.
Please always contact the establishment if necessary.
3. Life at the B&B: Breakfast, Cooking and Swimming Pool
What's for breakfast?
Our breakfasts are chosen from a menu upon your arrival.
There are four types: Sweet (dessert), Energising (continental), Natural (mixed), Vegetarian (vegetables).
You may each choose one and change them over the following days.
Are there any gluten-free options for breakfast?
Of course, since we prepare breakfast ourselves, we can make variations for people with coeliac disease, provided we are notified in advance.
Do I have any food allergies or intolerances?
Always communicate with staff, even before your arrival, if you have any allergies or intolerances, so that preventive measures can be taken.
What time is breakfast?
Breakfast is served by our staff from 8:00 am to 9:30 am.
Are you having lunch or dinner?
We only offer breakfast as a meal service, but we leave the kitchen available to all guests, so they can prepare all their meals on a self-service basis.
How does the kitchen work?
The kitchen is for shared use by all guests.
Each room has its own space for food preparation, a refrigerator and personal amenities.
We always ask all guests to clean up and tidy up after using the kitchen and its amenities, out of respect for other guests, especially at night, and for the staff who will be using it during breakfast hours.
How to manage waste?
La Matassina follows the municipal rules for separate waste collection.
The bins are divided between the indoor and outdoor areas of the kitchen.
We ask all guests to contribute to the correct separation of waste, including any nappies, which must be sorted by parents using the equipment we provide.
Is it possible to have meals in your room?
No, to avoid extra costs and facilitate the cleaning service, we ask all guests to consume their meals in the designated areas.
Are there instructions for the swimming pool?
The swimming pool has the following opening hours:
Summer period from 9:00 to 20:00.
Spring and autumn period from 10:00 to 18:00.
These opening hours follow daily checks on water quality and the suitability of the water temperature for swimming.
The spaces in the solarium area are not pre-assigned, but are dedicated to each room; therefore, we ask that you do not invade other people’s areas.
Please note that glass or ceramic items are not allowed in the solarium.
Is the swimming pool heated?
No, the pool has water at room temperature.
4. Area and Activities (Restaurants, sea and cycling).
Where can I go to eat?
Osteria Le Badie (closed on Mondays) 1 km
La Pieve di Pomaia Restaurant 6 km
RistoPizzeria Volpe 6 km (closed on Wednesdays)
Nonna Isola Restaurant 12 km (closed on Wednesdays)
You will find many more in the Travel Ideas section.
How far are you from the sea?
The nearest beaches are 7 km away, in Vada, in the municipality of Rosignano Matittimo.
What can I visit once I am in La Matassina?
Villages: Casale Marittimo, Guardistallo, Montescudaio, Volterra, San Gimignano.
Cities: Pisa, Lucca, Livorno, Siena, Florence.
Beaches: Castiglioncello, Baratti, Bibbona, San Vincenzo
These are just some of the many destinations you will find in Travel Ideas.
Can I bring my bicycle?
Absolutely, La Matassina is a bike-friendly establishment and we have a storage room for bicycles and an outdoor washing area.
5. Facilities and Services (Wi-Fi, parking, car charging)
Are pets allowed?
Unfortunately, our establishment does not accept pets.
Cleaning schedule?
Cleaning will commence after or during breakfast hours until 11:30 a.m. After this time, cleaning will not be performed.
Linen change?
Linen change is included in your stay every 3 days.
It is possible to have sheets or towels changed more frequently at an extra cost.
Room amenities?
In your room you will find: Private bathroom with shower and bidet, bed linen, towels, extra blankets, air conditioning, heating, Wi-Fi and satellite TV.
Is the reception open 24 hours a day?
Unfortunately not, our service runs from 7:00 am to 8:00 pm.
In case of an emergency at night, please follow the instructions inside the B&B.
What to do in case of a night-time emergency?
After 8 p.m., the reception desk is no longer open. For serious emergencies (technical faults, health issues), follow the instructions on the Red Line that you will find in the B&B.
Who is responsible for the facility?
The owners, Irene and Luca, take care of breakfast, the rooms, reception and outdoor areas, with the support of the staff and the rest of the family.
Room service?
Unfortunately, we do not offer room service.
Can I invite external people?
No, access is not permitted to persons outside the facility.
Do you have cots available?
Cots are available, but must be requested prior to your arrival.
Are children permitted?
Yes, children are allowed.
Are there pool towels?
Yes, we provide pool towels for every guest. We recommend that you use them exclusively for the B&B swimming pool and return them at check-out.
Do you have private parking?
Of course, to access the property, you pass through the gate that protects the private car park for all guests.
Is linen included in the price?
Yes, bed linen and towels are provided and included in your stay.
They will be replaced free of charge every 3 days of your stay.
Is there a washing machine?
Of course, there is a washing machine available for all guests.
Is there a charging station for cars?
Yes, there is a wall box with dedicated covered parking.
The service is charged based on kW consumed; prices are displayed on site.
Is there a refrigerator in the room?
No, the refrigerator for each room is located in the kitchen area to ensure the best possible rest. A minibar is not provided.
